Rirakkusuya Claw Machine E-Voucher (Online Purchase) Terms & Conditions
1. Issuance and Delivery
Digital Delivery: Upon successful payment, an e-voucher containing a unique redemption QR Code will be automatically sent to the customer’s registered email address.
Account Binding: The e-voucher is bound to the purchaser's membership account. Rirakkusuya is not responsible for any loss or unauthorized use of the QR Code resulting from the sharing of emails or screenshots.
2. Redemption and Usage Logic
On-site Redemption: Customers must scan the QR Code from their email at the physical machines (e.g., K11, Airport branches) to initiate a trial.
Deduction Policy: Each successful scan will deduct one (1) trial from the balance until all purchased trials associated with that QR Code are exhausted.
Balance Tracking: The remaining balance of trials is subject to the official records in the Rirakkusuya backend system.
3. Validity Period
Expiry Date: All e-vouchers are valid for one (1) year (365 days) from the date of purchase.
Forfeiture: Any unused trials after the expiry date will be automatically forfeited and are not eligible for refund, replacement, or extension.
4. Equipment Failure and Compensation
Technical Issues: If a trial fails to start due to network instability or machine sensor failure, please contact our official customer service immediately.
Manual Restoration: Upon verification of the technical failure, Rirakkusuya will restore the affected trial(s) back to the original QR Code within 3 working days. Customers may then reuse the same QR Code for their remaining trials.
Non-Refundable Policy: E-vouchers are non-refundable once purchased, except in extreme circumstances required by law.
5. General Provisions
Non-Exchangeable: Trials and points cannot be exchanged for cash, sold, or transferred.
Final Authority: In the event of any dispute, Rirakkusuya reserves the right of final interpretation and decision regarding these terms.
Rirakkusuya Membership Points Terms & Conditions
【Earning Points】
Spend & Earn: Accumulate 1 Membership Point for every HK$10 spent (balances under HK$10 are not eligible for point accumulation).
Point Usage: Points can be used to select premium items through official redemption activities.
【Important Notes】
Payment Basis: Point accumulation is based on the actual payment amount of a single transaction.
Redemption Limits: Gifts are available in limited quantities and while stocks last. Certain gifts may be subject to redemption time limits, which are subject to change without prior notice.
Non-Transferable: Points are for the exclusive use of the member only and cannot be transferred or exchanged for cash.
Point Validity: Points issued within a calendar year will expire after December 31st of the following year. For example: Points issued on March 3, 2026, will expire at midnight on January 1, 2028.
Final Decision: "Rirakkusuya" reserves the right of final interpretation and the right to modify the points system at any time.
